Position Overview

We’re looking for an Applications Support Engineer to join our team! 

As a key member of the Applications Support Team, the Applications Support Engineer will be responsible for monitoring and maintaining an organization's application and network infrastructure, ensuring optimal performance and uptime. They proactively identify, troubleshoot, and resolve network issues to prevent disruptions and support continuous business operations.

If you’re passionate about proactive support, collaborative problem-solving, and continuous improvement — this role is for you!

Key Responsibilities

• Incident Ownership & Operations Support: Work in a rotating shift and proactively monitor systems and take clear ownership of incidents through investigation, stabilisation, resolution, and follow-up.

• Impact Assessment & Prioritisation: Assess service, customer, and regional impact to prioritise work and guide response decisions.

• Root Cause Analysis & Continuous Improvement: Perform root cause analysis and ensure learnings are applied through practical improvements.

• Release Participation & Readiness: Participate in software releases by identifying risks, validating changes, and ensuring operational readiness.

• Monitoring & Alerting Improvements: Improve monitoring and alerting signal quality, reducing noise and improving early detection.

• Troubleshooting & Service Restoration: Apply structured troubleshooting methods to restore services efficiently and safely.

• Automation & Operational Efficiency: Identify and implement automation opportunities to reduce repetitive manual work and operational overhead.

• Infrastructure & Cloud Practices: Apply Infrastructure as Code and cloud practices to improve consistency and reduce configuration drift.

• Escalation Support: Act as an escalation point for Tier 1 engineers, providing calm guidance and clear direction during incidents.

• Cross-Team Collaboration: Collaborate closely with Development, Platform, and third-line teams to resolve issues and reduce recurring escalations.

• Developer Support: Serve as a dependable point of contact for developers, resolving most operational issues independently.

• Documentation & Runbooks: Maintain and improve documentation and runbooks to ensure they remain clear, accurate, and operationally useful.

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity

Requirements

• Bachelor's degree in IT, Engineering, or a related field

• 4+ years of experience in operations, systems engineering, application support, or a NOC environment

• Strong Linux troubleshooting skills and system diagnostic capability

• Demonstrated experience using monitoring, alerting, logging, and observability tools to identify issues, diagnose root causes, and support effective operational response (e.g. Zabbix, Grafana, Splunk)

• Good understanding of networking fundamentals, including DNS, HTTP/HTTPS, TCP/IP, and load balancing

• Experience troubleshooting application-level issues and service dependencies

• Familiarity with cloud platforms and core services (e.g. AWS, Azure)

• Working knowledge of scripting or automation (e.g. Shell, Python) to reduce manual effort and improve operational efficiency

• Understanding of Infrastructure as Code concepts and tools (e.g., Terraform, Ansible) and their role in consistency and reliability

• Familiarity with incident management practices, including post-incident learning and continuous improvement

• Effective use of ticketing, documentation, and collaboration tools to coordinate work and communicate clearly (e.g. JIRA, Confluence)

• Excellent communication, time management, and documentation skills

Nice-To-Have

• Relevant industry certifications (Cloud, Linux, networking, ITIL)

• Exposure to Kubernetes and Docker

• Understanding of RESTful APIs, including request/response flows, status codes, and basic troubleshooting using tools like curl or Postman.

• Knowledge of common protocols such as TLS, WebSockets and how they influence latency and connectivity.

• Up‑to‑date knowledge of application software coding and scripting concepts.

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼  We offer:

• Competitive Salary & Benefits

• Growth & Development Opportunities

• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*This position will be employed under a partner service provider in the Philippines.