Position Overview

We’re looking for a Application Support Team Lead to join our team!

As an integral part of the Application Support & NOC Team, the Team Lead (TL) plays a pivotal role in ensuring the stability and performance of critical applications while fostering a collaborative, high-performing environment. You will provide both technical and people leadership—coaching and developing team members, ensuring operational excellence, and driving continuous improvement across application support and monitoring functions.

If you have a passion for leadership, technical operations, and continuous improvement, this role is for you!

Key Responsibilities

• Application Support Leadership: Lead the team in monitoring, troubleshooting, and resolving application-related issues to ensure optimal performance and availability.
• Incident & Problem Management: Oversee end-to-end incident handling, escalation, and root cause analysis for application and system issues.
• Team Leadership: Mentor, coach, and support team members by modeling company values and fostering a transparent, collaborative environment.
• Shift Operations: Participate in a rotating shift schedule to provide 24/7 support across applications and systems in the Asian and Rest of World (RoW) markets.
• Scheduling & Coverage: Manage shift planning and leave requests to ensure seamless operations and business continuity.
• Team Development: Drive growth through training, upskilling, and performance management initiatives.
• Strategic Collaboration: Partner with the Service Delivery Manager and cross-functional teams to execute service delivery strategies and implement process improvements.
• Recruitment & Onboarding: Manage the full recruitment lifecycle, including hiring, onboarding, and offboarding processes.
• Performance Monitoring: Track key performance indicators (KPIs) and proactively address performance gaps.
• Continuous Improvement: Promote a culture of innovation, efficiency, and learning within the team.

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

Requirements

• Proven success in leading high-performing technical teams.
• Experience in 24/7 application support or NOC operations management
• Efficient collaboration and communication skills
• Experience with tools like JIRA, Confluence, Zabbix, Grafana, Splunk (Dynatrace and Cloudflare are a plus).
• Hands-on experience with technical fault analysis, monitoring tools, and application support.
• Knowledge of Kubernetes (K8s), Docker, and scripting is a plus.
• Excellent communication and conflict resolution skills
• Experience managing leave, conducting performance reviews, and supporting career development.
• Highly adaptable, with the ability to prioritize effectively in a dynamic setting.
• ITIL Foundation certification preferred but not required.

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼  We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*This position will be employed under a partner service provider in the Philippines.